Actions taken

What do they do?

Chip

To place the order, Chip takes the following steps:

  1. He logs in on the customized order portal of Wernham Hogg Offset with his own username and password. He lands on a personal and private page for that was set up by Wernham Hogg Offset for Reynholm Industry Brands where it shows the status of Chip’s submitted jobs.
  2. For a new job, Chip selects the Submit Job button.
  3. He fills in the requested parameters:
    1. Job ID: the Job ID. This can be a manual ID or a number coming from an MIS system. In this case, Chip will use a manual ID, 25042017.
    2. Customer name: the customer name, in this case Reynholm Industry Brands.
    3. Job Description: a description of the job for quick reference. In this case, Chip will use a description of New Star Drink design.
    4. Run Quantity: the amount of proofs Chip wants to order. For this order, chips needs two proof copies.
  4. He browses to the design file that needs to be processed, uploads it and selects Submit.
  5. In the order overview, Chip sees the newly submitted order. It has status IN REVIEW, which means that Wernham Hogg Offset still has to give feedback whether they can provide the requested job or not.
  6. If Wernham Hogg Offset accepts the job, Chip sees the job in a status of IN PRODUCTION, INTERNAL QC and eventually, OUT FOR APPROVAL.
  7. At the OUT FOR APPROVAL status, Chip can select the View button to review the proof in PROOFSCOPE prior to Wernham Hogg Offset generating the final proofs and either Accept or Reject the approval.
  8. Once approved, Wernham Hogg Offset will produce the proofs.

Dale

As soon as Chip has placed the order, Dale sees a new job appearing in KIOSK. If desired, he can open the file in PROOFSCOPE.

Dale has to make a decision:
  • If he decides the file is OK for production, he selects the button that says OK, TO PRODUCTION.
  • If he decides the file is not OK for production, he selects the button that says NOT OK, BACK TO CUSTOMER.
Depending on Dale's decision, the Job in Chip's order overview has changed:
  • If Dale has decided to start production, the Job's status is updated to IN PRODUCTION.
  • If Dale has decided that production cannot be started due to a certain reason, the Job's status is updated to ERROR.

As Dale continues the job, it flows through the CLOUDFLOW workflow where work is performed and stops at an INTERNAL QC state. After Dale’s QC department performs the quality control, a PROOFSCOPE approval is started and Wernham Hogg Offset waits for Chip to approve it before outputting proofs.