How to avoid issues when sending out approvals

Set the port of the external CLOUDFLOW link to 80

The external link to access CLOUDFLOW (for example: http://cloudflow.example.be) often contains a port (for example: http://cloudflow.example.be:80). Recommended is to use port 80, which is the default for http. If not, the link is often blocked when the CLOUDFLOW link is accessed externally.

Make sure the firewall of the external party allows the CLOUDFLOW link

If the firewall level set by the external party is too high, it may prevent access to the CLOUDFLOW URL http://cloudflow.example.be. In that case, make sure the firewall allows access to the CLOUDFLOW link.

Make sure that the CLOUDFLOW server has sufficient upload speed

If an external party opens PROOFSCOPE to approve a file, the data are uploaded on the CLOUDFLOW server where CLOUDFLOW is installed to send these to the external party. However, if the CLOUDFLOW server does not have sufficient upload speed, this process will be slow.

Make sure that the sender email is known by the mail server

A mail sent from CLOUDFLOW contains a sender email (for example sender@hybridsoftware.com). Make sure that this sender address is known by the mail server. If not, the sender address is blocked by the mail server.

Add the sender email address as a trusted sender

In some cases, a mail sent from CLOUDFLOW is considered as a junk mail. You can solve this by adding the sender email address (for example sender@hybridsoftware.com) as a trusted sender in the mail client settings of the customer.